When adverse weather impacts our area, this page will have the latest updates and information.
The information below concerns winter storms.
City update December 24, 2020
Robocall sent Citywide today:
Another major storm will arrive later today, with the most intense rainfall and wind forecast between 8:00pm tonight and 8:00am tomorrow. Unfortunately, this storm has real potential to knock out electrical service and disrupt the holiday.
If you lose power, contact Con Edison at 1-800-75-CONED or www.coned.com. If you have your account number, you can also text “REG” to “OUTAGE” to sign up for text alerts. Con Ed is ramping up staffing to prepare for possible emergency operations.
Report downed trees and power lines to the New Rochelle Police at 654-2300. Always assume downed lines are live and stay clear.
For additional information, visit newrochelleny.com/stormupdates.
Finally, a reminder about next week’s holiday DPW schedule. Both garbage and paper will be picked up in the North End on Wednesday and in the South End on Thursday.
Important Numbers & Links
Report power outages directly to ConEd at 1-800-75-CONED.
Report downed trees to the City municipal hotline at
Many FIOS netork issues are due to lack of commercial power. As power is restored,Verizon teams are in the field getting a more accurate assessment of the damage and making necessary repairs. Residents are advised to report service issues to 800 Verizon (800-922-0204).
If you are experiencing a service issue, there are four channels for reporting. Contacting Optimum via any of these channels will result in a trouble ticket being created that will direct a repair team to assess and address the issue:
• Visit optimum.net/support/outage
• Message Optimum at optimum.net/chat
• Send Tweet to @Optimumhelp
• Call (866) 950-3278
Let's get prepared!